Customer care
Return and Refund Policy
This Return and Refund Policy is issued by Genius Wealth Mastery, LLC, the operator of Rejuvenation Oasis.
Effective date: October 6, 2026
1. Overview
This policy explains when and how returns and refunds are accepted for purchases made through Rejuvenation Oasis. The return window is 30 days from delivery; damage must be reported within 48 hours. Items must be unused, undamaged, and in original packaging with accessories.
At a glance
Returns must be requested within 30 days of delivery; report damaged, defective, or incorrect items within 48 hours. Change-of-mind returns must be new, unused, and in original packaging with accessories. The customer pays return shipping on change-of-mind returns. Approved non-defective returns incur a 25% restocking fee; this is waived for damaged, defective, or incorrect items and for exchanges. Approved returns should be shipped within 7 days. Refunds are issued within 14 days after receipt and inspection.
2. Contact Information
To start a return or report damage, contact support@rejuvenationoasis.com or call 530-255-7752. Service hours: Monday to Friday, 9:00 AM to 5:00 PM PT. Address: Rejuvenation Oasis, 4240 Kearny Mesa Rd STE 120 1008, San Diego, CA, 92111, United States.
3. Eligibility for Returns
Returns are accepted for eligible defective, damaged, or incorrect items, as well as new items returned within the policy window. Damaged, defective, or incorrect items must be reported within 48 hours. Change-of-mind returns must be sent within 30 days of delivery, unused and in original packaging. Used or installed products cannot be returned unless defective upon arrival.
4. Reporting Damaged or Incorrect Items
Contact us within 48 hours of delivery with your order number, photos clearly showing the issue, and a brief description. For defective, damaged, or incorrect items, we cover return shipping.
5. Return Shipping and Fees
For change-of-mind or non-defective returns, the customer is responsible for return shipping. Approved returns should be shipped within 7 days of approval. A 25% restocking fee based on product price applies to approved non-defective returns. The fee is waived for defective, damaged, or incorrect items and exchanges.
6. Refunds and Replacements
After receiving and inspecting the item, we will confirm whether a refund or replacement applies. Refunds are issued to the original payment method within 14 days after we receive and inspect the return.
7. Exchanges
Exchanges are available for eligible defective and non-defective products that meet the return conditions. Replacement items are shipped once the returned item is received and approved.
8. Cancellations
Orders may be canceled before shipment for a full refund. Once shipped, an order cannot be canceled; please follow the return process above.
9. Legal Rights
This policy does not affect your rights under U.S. consumer protection law.
10. Changes to This Policy
We may update this policy from time to time. Changes take effect upon posting.
Questions? Email support@rejuvenationoasis.com or call 530-255-7752.