Customer care
Shipping policy
This Shipping Policy is issued by Genius Wealth Mastery, LLC, the operator of Rejuvenation Oasis.
Effective date: October 6, 2026
1. Introduction
At Rejuvenation Oasis, we provide a clear and consistent shipping experience. Standard shipping is free on most orders within the Continental U.S. (excludes AK/HI). Orders placed by 5:00 PM PT on business days begin handling that business day.
Shipping at a glance
Standard shipping is free on most orders within the Continental U.S. (excludes AK/HI). The order cutoff is 5:00 PM PT on business days. Allow 1 to 3 business days for handling and 5 to 8 business days for transit, for a typical total of 6 to 11 business days. We ship within the 48 contiguous states and DC. P.O. boxes that cannot accept carrier delivery are not eligible.
2. Shipping Destinations
We currently ship within the Continental U.S. (the 48 contiguous states and DC). We do not ship to Alaska, Hawaii, or U.S. territories, or to P.O. boxes that cannot accept carrier delivery.
3. Shipping Costs
Standard shipping is free on most orders within the Continental U.S. (excludes AK/HI). All shipping costs are shown at checkout. Sales tax, if applicable, is calculated and displayed at checkout.
4. Order Handling and Delivery Time
Total delivery time is typically 6 to 11 business days from the time you place your order: 1 to 3 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday through Friday excluding holidays. If a product needs additional time, its product page will show a note that overrides the general timing above.
5. Shipping Methods and Carriers
Orders ship via trusted national carriers, such as USPS, UPS, FedEx, or similar services based on destination and package size. Every shipment includes tracking, sent by email when your order ships.
6. Order Tracking
After your order ships, you will receive an email with the tracking number and a link to follow the delivery.
7. Delivery Issues
If delivery exceeds the 6 to 11 business day window, contact us. If a package is marked delivered but has not arrived, confirm your address, check with neighbors or building management, and contact us so we can assist. Photograph damaged packaging and the item, and contact us within 48 hours.
8. Missing Items
If something is missing from your package, contact us within 7 days of delivery and include your order number and item details. We will send the missing item or issue a refund.
9. Returns and Refunds
We accept eligible returns within 30 days of delivery. Customers pay return shipping for change-of-mind returns; we cover return shipping for defective, damaged, or incorrect items. Approved non-defective returns may have a 25% restocking fee. Refunds are processed within 14 days after receipt and inspection. See the full Return and Refund Policy for conditions.
10. Address Accuracy
Please enter your address carefully at checkout. If a package returns due to an address issue, we will contact you to arrange reshipment and applicable reship fees.
11. Contact
Email support@rejuvenationoasis.com or call 530-255-7752. Service hours are Monday to Friday, 9:00 AM to 5:00 PM PT. Address: Rejuvenation Oasis, 4240 Kearny Mesa Rd STE 120 1008, San Diego, CA, 92111, United States.
12. Changes to This Policy
We may update this Shipping Policy. Changes take effect when posted on this page.
Questions? Email support@rejuvenationoasis.com or call 530-255-7752.